Apolo Heating and Plumbing Limited

Company registration number - 10942408

Gas Safe Registration number - 602336

F-Gas Registration Number - REF1022958

VAT Number - GB 321462143

T: 0800 999 1306

M: +44 7977 306 306
 

E: info@apoloheating.co.uk

Terms & Conditions – Domestic Installation Works

Apolo Heating & Plumbing Limited

1. Acceptance of Quotation

Acceptance of this quotation, whether in writing, electronically, or by payment of a deposit, constitutes agreement to these Terms & Conditions.

2. Payment Terms

• A 60% deposit is required at least 5 days prior to the installation date to secure booking and order materials.

• A further 20% payment is due when approximately 50% of the works are completed.

• The remaining balance is due immediately upon completion of the works and prior to final handover.

Payment must be made by bank transfer unless otherwise agreed in writing.

Failure to make staged payments may result in suspension of works until payment is received.

3. Late Payment

If payment is not made by the due date:

• We reserve the right to charge statutory interest at 8% above the Bank of England base rate, plus reasonable debt recovery costs.

• We reserve the right to pursue recovery through the County Court (Small Claims Court).

• The customer will be liable for any court fees and reasonable recovery costs incurred.

4. Retention of Title

All goods, equipment and materials supplied remain the property of Apolo Heating & Plumbing Limited until paid for in full.

We reserve the right to recover unpaid goods where legally permitted.

5. Warranty

• Manufacturer warranties apply to supplied equipment, subject to manufacturer terms and servicing requirements.

• We provide a 12-month workmanship warranty on installation unless otherwise stated.

• Warranty does not cover misuse, lack of maintenance, accidental damage or third-party interference.

6. Certification & Compliance

All works will be carried out by appropriately qualified engineers and in compliance with current UK regulations (including Gas Safe or F-Gas requirements where applicable).

7. Variations & Additional Works

If additional works are required due to unforeseen site conditions, structural issues, or customer-requested changes, these will be quoted separately and must be agreed before proceeding.

8. Customer Responsibilities

The customer must:

• Provide safe and reasonable access to the property

• Ensure working areas are clear

• Obtain any necessary permissions (landlord/freeholder/planning)

We are not responsible for pre-existing faults or hidden defects discovered during works.

9. Cooling-Off Rights (Where Applicable)

Where this contract is agreed off-premises or at a distance, the customer has the right to cancel within 14 days in accordance with the Consumer Contracts Regulations 2013.

If the customer requests works to begin within the 14-day period, written consent must be provided. If works are completed within this period, cancellation rights may be lost.

10. Disputes & Legal Recovery

Any concerns must be raised in writing within 7 days of completion.

In the event of non-payment, we reserve the right to pursue the outstanding balance through the UK County Court.

11. Agreement

By accepting this quotation, you confirm that you have read and agree to these Terms & Conditions.

Terms & Conditions – Commercial Installation Works

Apolo Heating & Plumbing Limited

1. Definitions

“Company” means Apolo Heating & Plumbing Limited.
“Client” means the business, company or person engaging the Company for works.
“Works” means installation, supply, commissioning, repair or associated services.

2. Basis of Contract

2.1 A binding contract is formed upon written acceptance of our quotation or payment of a deposit.
2.2 These Terms shall prevail over any terms supplied by the Client unless agreed in writing by a director of the Company.

3. Payment Terms

3.1 A 60% deposit is payable prior to commencement or ordering of materials.
3.2 A further 20% is payable at 50% completion.
3.3 The remaining balance is payable immediately upon completion or in accordance with agreed staged payments.

3.4 All invoices are due within 7 days unless otherwise agreed in writing.

The Company reserves the right to suspend works if payments are not made when due.

4. Late Payment

4.1 Interest shall be charged in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 at:

• 8% above the Bank of England base rate

• Plus fixed statutory compensation

• Plus reasonable recovery costs

4.2 The Company reserves the right to recover unpaid sums through the County Court or High Court and to claim legal costs.

5. Retention of Title

5.1 Title to all goods remains with the Company until full payment is received.
5.2 The Company reserves the right to enter premises (where legally permitted) to recover unpaid goods.

Risk passes to the Client upon delivery.

6. Variations

Any variation or additional works requested by the Client shall be charged at agreed rates or reasonable market rates and confirmed in writing.

7. Programme & Delays

The Company shall not be liable for delays caused by:

• Site readiness issues

• Third parties

• Material shortages

• Force majeure events

• Client failure to provide access

8. Liability

8.1 The Company’s total liability shall not exceed the contract value.
8.2 The Company shall not be liable for indirect or consequential losses, including loss of profit or business interruption.

Nothing in these Terms excludes liability for death or personal injury caused by negligence.

9. Warranty

Manufacturer warranties apply where applicable.
Workmanship is warranted for 12 months unless otherwise stated.

10. Termination

The Company may terminate the contract immediately if:

• The Client fails to make payment

• The Client becomes insolvent

• The Client materially breaches the contract

Upon termination, all outstanding sums become immediately due.

11. Jurisdiction

This contract shall be governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the English courts.